Villa Salena - Questions / Answers

Answers and information for the frequently asked questions.

Cancellations for reasons of epidemic conditions :
If the epidemic situation or travel restrictions were to affect reservations for 2023, the solutions proposed will depend on the condition of "force majeure" and on any legislation in force at that time. You are stongly advised to obtain travel insurance that offers cancellation cover.

Please ensure that the property is fully suitable for your party's needs and expectations, particularly as regards young children. Study the information carefully. In most cases, this will be sufficient to make a fully informed decision. However, if there are any specific criteria that are important to you don't hesitate to ask the appropriate questions before booking and we will reply as honestly as possible.

Reduced mobility:
There is a ground floor bedroom and bathroom (walk-in shower) and there are no steps in the house or to the terraces. If you are concerned by this aspect, please consult us before making a reservation.

Please note that you are not permitted to exceed the maximum sleeping capacity stated in the property details (12 people + a baby in cot). Children are included in this number, unless confirmed otherwise in writing. If you have booked at a reduced price for low occupancy, the sleeping capacity is limited to the agreed number. The addition of further people using the facilities, sleeping in a camping car, on a nearby campsite, etc. is not permitted. External day visitors are permitted solely at the owners' discretion and you must therefore ask the owners beforehand.

Rentals are Saturday to Saturday, unless you have been given a specific agreement for other days. Please note that you must arrange your arrival time with the owner beforehand and that this time will be during the late afternoon of your arrival day, from 16.00. Please do not arrive earlier than the agreed time. Departures are no later than 10am on the day of departure. This timing is essential to allow to correctly prepare the property and carry out maintenance between the rentals. If you are to arrive later in the evening, or are delayed, you must let the owner know so that specific arrangements can be made.

The Security Deposit is the property owners' protection to cover the unlikely event of undeclared damage, unsatisfactory condition of the property, or failure to pay any additional charges that may arise. For the Security Deposit the owner may request a card imprint on arrival. Or a secure on-line card imprint is requested via the SWIKLY system. For Swikly deposits you will be contacted by email a few weeks before your arrival. Please attend to this promptly. It enables you to register card details without a debit or an impact on your card limit. When no deductions are due, the deposit is simply cancelled within a few days after departure. This avoids having to make a bank transfer for the Security Deposit which ties up more funds unnecessarily. Please note that the owner does not handle cash deposits.

Due to the requirements of holiday property owners' insurance in France it is mandatory that guests have "Personal Liability" insurance cover. This covers damage or injury that your group members may cause to a third party or to their property. French residents will normally be covered from their home insurance, but this is not generally the case for other countries and it is therefore included in travel insurance. In this respect the owner needs to see proof of this travel insurance cover for all members of your group at the time of arrival.

The bed linen and towels for the number of occupants are included in the rental price. One set is supplied, irrespective of the duration of the stay. A change of linen can be organised directly with the owner for an additional charge. The beds will be made for your arrival, in function of the requirements of your group. (It is possible to specify twin or double bed configuration in two of the bedrooms, but this must be notified on the Booking Form, or with at least 15 days notice before arrival.)
It is not intended that you use the house towels for the beach - please bring your own beach towels.

This is always a delicate question and whilst the vast majority of guests are sensible and respectful about this, the actions of a very small minority mean that we have to point out the obligations so that it is clear to all concerned.

1. You are required to leave the property in a reasonably clean and tidy condition on departure. After which, the owners will finish off to the required standard for the incoming guests. In particular, your cleaning will include the kitchen, oven, hob, fridge, etc., the bathrooms, the toilets, emptying the bins, vacuuming or sweeping the floor, cleaning the barbecue.

2. If you do not wish to clean before your departure, or if your departure time does not allow you do this successfully, you may request an end of stay cleaning service from the owners at an extra charge.
Please note that in this case, this covers 'normal' cleaning and does not dispense you from leaving the accommodation in a reasonable condition.

The normal use of water, electricity and gas is included in the rental price, as well as the pool heating.
The house heating or air conditioning will be made available for your stay whenever the weather makes this necessary.
If used sensibly, the heating or air conditioning is included in the rental price.
The local residence tax is included in the rental price.
A fee may be levied for charging electric or hybrid vehicles on the domestic supply. NB : No specific charging facility is provided. The charging connection must be limited to 10 amps.

Please make sure that you have read and understood the Terms and Conditions. These are available to consult on this website. In signing the Letting Contract you are accepting these Terms and Conditions.
See Terms and Conditions

The number of problems reported back to us is thankfully of a very low level. Nevertheless, it is impossible to eliminate all possibility of a breakdown in the equipment or a defect that has gone unseen. If there is a problem you should inform the owners or ourselves immediately. In most instances a simple and rapid solution can be found with the minimum of inconvenience, however it may be at the mercy of local tradesmen or suppliers and in this case delays may be inevitable.
It is not reasonable nor acceptable to collect a list of grievances for a letter of complaint once you return home. If the owners were not notified nor given the opportunity to rectify the problem, a subsequent complaint is unlikely to be considered favourably...